Customer Experience & Relationship Management

Membangun mindset dan keterampilan pelayanan pelanggan unggul — dari pemetaan perjalanan pelanggan, penanganan keluhan, hingga loyalitas jangka panjang.

Apa yang Dipelajari

- Customer journey mapping
- Service excellence principles
- Handling complaints secara profesional
- Building long-term customer relationships
- CRM tools & systems overview

Target Peserta

Customer Service, Sales, Account Manager, Front-liner

Metode

Workshop + Role Play + Case Study

Durasi

2 Hari (16 Jam)